Frequently Asked Questions
Everything you need to know about England’s leading winemaker.
Where do you deliver and what are the shipping costs?
We offer nationwide delivery across the UK. Standard delivery typically takes 3-5 working days and is free on orders over £100. Express next-day delivery options are also available at checkout.
Can I track my wine order?
Yes, once your order has been dispatched, you will receive an email notification containing a tracking link from our courier partner to monitor your delivery progress.
What is your return policy for damaged items?
If your bottles arrive damaged or broken, please contact our customer service team within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund immediately.
Do you offer international shipping?
Currently, we only ship directly to addresses within the United Kingdom. For international inquiries, please contact our export team who can direct you to local stockists in your region.
Are your wines and spirits suitable for vegans?
The majority of our current range is suitable for vegetarians and vegans. Please check the specific product descriptions on our website or the back label of the bottle for dietary certifications.
How should I store my Chapel Down sparkling wine?
We recommend storing our sparkling wines in a cool, dark place with a consistent temperature, ideally between 10-15°C. Bottles should be kept upright if intended for short-term consumption or horizontal for long-term aging.